Why Storytelling Matters More Than Ever
Stories are at the heart of every culture, community, and organization. They carry wisdom, emotion, and lived experiences that no statistic can fully capture. Yet, collecting stories at scale has traditionally been a challenge.
Paper forms, email requests, and survey links often fail to capture the authentic human voice. People either skip them, give one-word answers, or leave their stories untold because the process feels too rigid and impersonal.
This is where HearBack changes the game.
The New Face of Story Collection: Powered by AI
HearBack is a voice-first AI platform that enables organizations to capture real, unfiltered stories from people anytime, anywhere.
Here’s how it works:
- Voice Input Made Simple
Participants share stories naturally, speaking into their phones or laptops via QR codes, WhatsApp, or web links. No long forms, no logins—just talk. - Multilingual Support
HearBack understands over 20 languages and dialects, making it inclusive for communities with diverse voices. - Automatic Transcription & Translation
Spoken stories are instantly transcribed and can be translated, making them accessible to organizers in real time. - Sentiment & Theme Analysis
AI highlights recurring emotions, topics, and insights, turning dozens—or even thousands—of stories into patterns you can act on. - Visual & Multimodal Input
Beyond voice, participants can share photos or supporting visuals, adding depth to their narratives. - Organized & Actionable
Stories don’t sit in silos. HearBack automatically categorizes, tags, and organizes them into a central dashboard for easy access and reporting. It also ‘storifies’ all the content received.
From Feedback to Human Connection
What makes HearBack unique is its ability to preserve tone, emotion, and nuance—things that get lost in typed text. A laugh, a pause, or a shift in voice carries meaning that AI can detect and highlight, giving story collectors a much deeper understanding.
Instead of stories being reduced to data points, HearBack turns them into living voices that organizations can learn from, celebrate, and share.
Real-World Example: BISA x IIS 2025
At the BISA x IIS 2025, HearBack was used to collect personal reflections as part of Singapore’s SG60 celebrations. People online shared their experiences, stories, struggles and hopes for the future directly through HearBack, in multiple languages and dialects.
The platform transcribed, translated, and analyzed input instantly—allowing organizers to capture heartfelt community voices faster and more effectively than ever before.
“HearBack is an amazing tool to make my event get some feedback faster and effective. I am really impressed with the AI technology that can assist us as the organizer to compile so many data from audiences in an effective way. I recommend you, especially if you are involved in an event, to consider using it.”
— Stephanus Titus Widjaja, Director, BISA
This shows how storytelling and technology can come together, keeping human voices at the core while letting AI handle the heavy lifting.
The Future of Story Collection
Whether it’s employee performance management for HR, collecting community voices in social service projects, recording beneficiary feedback for NGOs, or capturing customer experiences in business—HearBack makes the process seamless, inclusive, and impactful.
Story collection has a new face.
It’s faster.
It’s smarter.
And above all, it’s more human.
With HearBack, every voice becomes a story worth hearing—and every story becomes an insight worth acting on.