Author name: violet

According to a Zendesk study, a staggering 95% of customers share negative experiences, but only one in 26 actually file […]

First things first, what is incident reporting and why does it matter for employee retention? Incident reporting is the process

User feedback is the lifeblood of innovation, growth, and customer satisfaction. Yet, getting honest responses remains a challenge for many

User insights and customer feedback are no longer “nice-to-have”; consumers today expect personalised experiences, and brands cannot afford to ignore