Incident reporting must be simple, quick, and easy for all. But for most communities, particularly those with reading or writing difficulties or language barriers it’s far from it. Paper forms and text heavy systems on the web lock out those with difficulty reading or writing.
HearBack does this differently
This voice feedback platform based on AI lets people report incidents in their own language with just their voice. No forms. No apps. No hassle.
It brings incident reporting within reach in ways no other system can because every human deserves to be heard.
The Actual Roadblocks in Conventional Incident Reporting
Most systems for incident reporting are based on text typed forms, structured inputs, or email threads. For many people this provides multiple points of failure
- Low rates of literacy
- Language mismatches
- Typing anxiety in formal English
- Laborious manual entry
Even digitally literate users will opt out of forms because of complexity. For the uneducated or language non-fluent: reporting is virtually impossible. This results in
- Postponement of flagging of critical problems
- Untabulated problems
- Loss of confidence in the system
- Injustice in access to services
Voice First Technology: How HearBack Works
HearBack allows individuals to report incidents by speaking out in their native language. It understands your dialects, your Singlish, everything. The following is how it works
- Users scan a QR code or directly chat via WhatsApp
- They voice their message whether a complaint, feedback, or problem
- The system transcribes, translates, and analyzes the message in real-time using AI
- Should the input be unclear HearBack automatically asks follow up questions
- The information is sorted by urgency, subject, and location
All this within seconds without users having to read or write anything
Multilingual and Literacy Friendly = True Inclusion
HearBack has support for more than 20 languages and understanding of differences in tone and dialect. It also
- Functions with low data devices
- No need for installation of an app
- Works with WhatsApp or a browser
- Catapults with incomplete or unstructured input
Even if a user sends a one word voice note such as “problem” HearBack comes back with questions to complete the picture. This respect for the speaker’s comfort and clarity ensures
The outcome improved data, better response rates, and equity of access
Real World Use Cases Where HearBack Makes a Difference
Social Service Agencies
Several recipients might not speak English or feel at ease filling in forms. HearBack provides them with a means of reporting abuse, neglect, or dissatisfaction securely with just their voice. Agencies receive real time intelligence to respond quicker and assist more individuals
Incident Reporting
In public housing, companies, schools, or hospitals, employees and residents can easily report faults. HearBack’s image analysis provides visual evidence in addition to voice notes accelerating repairs and accountability
Why It Matters for Employee and Community Trust
More people are likely to talk than type. Particularly when
- Time is short
- The issue is urgent
- They’re emotionally upset
Voice sounds natural, human, and urgent. And when individuals observe that their spoken worries result in actual change trust is built
HearBack takes out the fear of formality. It demonstrates that all voice counts
HearBack’s WhatsApp Integration: Frictionless Access
WhatsApp is common everywhere in Asia and around the globe. With HearBack
- Users just scan a QR code or text directly via Whatsapp
- No download or registration required
- They can begin reporting in seconds
- HearBack keeps the conversation flowing naturally as if they were chatting with someone
It saves time to train, boosts adoption, and integrates into peoples daily behaviors
Last Thoughts: Let Every Voice Have a Means to Be Heard
Technology should open doors not lock them. With HearBack incident reporting becomes
- Instant
- Inclusive
- Actionable
Whether your users are seniors, migrant workers, youth, or underserved populations HearBack makes it simple for them to voice concerns
Because when every voice is heard better decisions follow
If you are interested in joining the free trial , please contact violet@cloudsquire.com for more information.