Social service agencies in Singapore are increasingly leveraging digital and AI-powered tools to boost productivity, improve outreach, and better serve their communities. Whether your agency is looking to streamline operations, enhance communication, manage volunteers, or run impactful campaigns, there are many free (or free-tier) platforms available. Here’s a comprehensive guide to some of the best options, including AI platforms, digital tools, and resources tailored for nonprofits.
1. Project & Volunteer Management
- Firmbee
Ideal for managing projects, volunteers, and tasks using kanban boards. NGOs can access Firmbee for free by applying, gaining features like volunteer recruitment, task assignment, and donor transparency - Google Suite for Nonprofits (G4NP)
Offers free access to Google Docs, Sheets, Slides, Calendar, and more—perfect for collaboration, document sharing, and scheduling
2. Communication & Collaboration
- HearBack
One of the most powerful things an SSA can do is simply listen to the people they serve. But when you’re busy on the ground, it can be hard to keep track of what everyone’s saying. That’s where HearBack comes in with special offers for Social Service Organizations.
This tool lets you:
Collect anonymous or named voice feedbacks.
Group feedback by event, project, or service.
Use AI to find patterns, key issues and analysis.
Share reports with your team or funders. - Slack
A robust team communication tool with channels and threads. Slack’s free plan is sufficient for many NGOs, and it integrates with other productivity tools - LifeSG
A government app that centralizes access to digital government services, news, and application tracking—helpful for agencies needing to interact with public sector platforms
3. Social Media & Campaign Management
- Buffer
Free tier available for scheduling and managing social media posts across platforms. Buffer’s AI features help with content curation and analytics, making it easier for agencies to maintain an active online presence - Canva
Essential for creating visually appealing graphics for social media, newsletters, and reports. Canva offers a free version, and eligible NGOs can apply for Canva Pro at no cost, unlocking advanced templates and branding tools - SocialBee
AI-driven content scheduling and analytics for consistent, impactful posting. Useful for agencies focused on maximizing engagement and reach
4. Fundraising & Outreach
- Google Ad Grants
Qualifying NGOs receive up to $10,000/month in free Google Ads credits, enabling them to reach more donors and volunteers online - CallHub
Free call center solution for NGOs, allowing up to 5,000 calls for fundraising or outreach campaigns - Mailchimp
Free tier for email marketing—manage newsletters, donor communications, and event invitations
Final Thoughts
By adopting these free digital and AI-powered tools, social service agencies in Singapore can significantly enhance their efficiency, transparency, and impact—freeing up more resources to focus on what matters most: serving the community