Celebrating 60 Years of Innovation : Is Your Small Business Ready for AI?
Singapore’s journey over the past 60 years has been one of grit, innovation, and bold transformation. From humble beginnings to […]
How Voice Feedback Unlocks Real Emotion
In a world flooded with forms, text boxes, and endless clicks, what if the most valuable feedback came through something
Active Listening in the AI Era: How HearBack Bridges the Human-Machine Gap
Why Listening Still Matters in the Digital Age In a world flooded with surveys, forms, and automated messages, one truth
Collaboration Over Competition: How Social Agencies Can Learn from Each Other
In the non-profit and social impact space, it’s easy to feel like you’re constantly racing against the clock and the
Reaching the Hard-to-Reach: Building Trust in Marginalized Communities
How do you gather reports from those who may not be used to voicing their thoughts?In Singapore, social service agencies
Burnout in Social Work: Supporting the Mental Health of Frontline Staff
Social workers and frontline staff are often the first to respond when someone is in crisis, be it a family
From Voices to Action: The Critical Role of Closing the Feedback Loop in the Social Sector
In today’s social sector, listening to clients isn’t just a best practice—it’s a necessity. As organizations strive to create meaningful
Must-Have Digital Tools for Social Service Agencies in Singapore
Social service agencies in Singapore are increasingly leveraging digital and AI-powered tools to boost productivity, improve outreach, and better serve
HearBack Makes Incident Reporting Simple Even for Those Who Don’t Read or Write
Incident reporting must be simple, quick, and easy for all. But for most communities, particularly those with reading or writing
How Hearback supports social service professionals
Social service professionals are essential to community well-being, dedicating their efforts to assisting those in need. However, a significant challenge